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URBAN
SPRAWL
TERMS and CONDITIONS
Delivery Policy
Urban Sprawl deliver to anywhere on Mainland UK using Parcelforce, or Royal Mail.
Our products are made to measure, and go through several processes in their manufacture, so please allow up to 25 working days for delivery.
We send an email when your goods are dispatched, and you must inform us within 14 days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
You can request that goods are left at your address if there is no one to sign for them, however you must be aware that this is done so entirely at your own risk. We cannot be responsible for goods left without a signature if you have requested us to do so. You can advise us by email if you wish us to leave your goods (including any other special instructions).
Orders are normally wrapped in polythene, however this ensures that they are only shower proof and will not protect goods for long in the event of persistent rain.
Unless you have specifically instructed us to leave your goods if you are out, no delivery will be made without a signature (except in the case of small packages delivered by Royal Mail) . Instead the carrier will put a card through the door to advise that a delivery has been attempted. It is your responsibility to then contact the courier to arrange a mutually convenient time for re delivery. If the courier is not contacted within 7 days they will return the goods to us. Should you then still require the goods we reserve the right to charge you a further delivery charge to compensate us for the extra costs we will have incurred.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Privacy Policy
Urban Sprawl does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Urban Sprawl does not send random marketing emails to personal email addresses (spam). (Other than to advise customers of order confirmation details or their order status)
Credit Card Security
Online card transactions are processed by Paypal secure servers. We do not capture card details on our own site. If you give us your card details directly they are destroyed once payment has been made. We do not retain your card details in any format.
Returns/Refunds/Cancellations
Goods sold on this website are supplied in good faith. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 14 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
Our products are made to order. Where a fault is due to mis-
Your statutory rights remain unaffected.
Where a material for an order is out of stock, we will contact the customer and offer them the opportunity to cancel if the delay is unacceptable. Refunds will be made by PayPal/Card refund.
As most of our products are bespoke, we cannot normally accept cancellations when an order is already in work.